Common general interview questions asked in a customer service interview and how to answer them. Behavioral customer service questions and how to answer them. Situational questions and how to answer them.You’ll also get plenty of sample answers you can base yours on and additional tips to stand...
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By popular request, here is a list of call centre interview questions, which will probe your job experience, organisational and motivational skills, as well as much more. In addition, we will give you advice on how to answer the questions, providing key tips and an assortment of key intervie...
3. The body language of the interviewee. The question ‘why would you like to work in customer service’ is among many othermotivation questions asked in a job interview. After reading this article, you can continue reading the following: Why do you want to work for our company? Why do y...
For answering behavioral interview questions, I like theS.T.A.R. method. Situation.Task/Challenge.Action you took.Result. That’s a good way to organize your answer. So when you’re in a customer service job interview and they ask about a difficult customer you encountered, you could say...
Remember, a good customer service representative is like a ninja and these questions are meant to help the hiring manager determine if you’re actually a ninja or just pretending to be one. So, let’s get started by tackling behavioral questions first. As we’ve discussed before, behavioral ...
Answer:Describe your style. Put your best foot forward – if applicable, use words such as friendly, enthusiastic, informed, quick, patient, and lucid. These are just some of the commonly asked interview questions for customer service representatives....
About you questions 1a. Why are you looking to work incustomerservice? This question is frequently asked because it takes a unique temperament to work in customer service. The recruiter will want to know that the candidate is aware of what the job takes and that they will fit in the role...
→ Download Now: 100 Customer Support & Service Interview Questions What is a good customer service interview question? A good customer service interview question helps you determine if a candidate has drive, coachability, positivity, empathy, and shares your company values. These traits and characte...
When answering the question, “What is your definition of customer service?” try to avoid vague and cliche responses. Steer clear of answers like: “The customer is always right.” “Staying calm in stressful situations.” “Having good communication and conflict resolution skills”. ...