使用Microsoft Teams 进行协作 语音 聊天和渠道 面向代理的 Customer Service 全渠道 登录代理应用 了解Customer Service 全渠道中的代理界面 查看代理仪表板和工作项 查看代理通知 查看通信面板 查看活动对话 了解断开连接的聊天 了解对话状态 创建记录 搜索、链接记录和取消链接记录 ...
Microsoft Teams 使用Microsoft Teams 做為支援內部職能 (例如技術支援、人力資源和財務 的參與管道),讓組織可以使用 Dynamics 365 Customer Service 的全通路增益集,使其員工與內部支援人員建立良好關係。 其他資訊:設定 Microsoft Teams 社交管道 社交管道 (例如 Facebook、LINE 和 WeChat) 讓您有絕佳的機會可以利用...
Microsoft Dynamics 365 Package Deployer 使您能够在模型驱动应用上部署 Unified Service Desk – 全渠道客户服务包。下载Unified Service Desk - 全渠道客户服务包下载OmnichannelUnifiedServiceDeskPackage.zip 的以下其中一个版本,并将其保存到您的计算机上。
歡迎使用 Dynamics 365 Customer Service 使用Customer Service workspace 使用客戶服務團隊成員 使用客戶服務中心 疑難排解和常見問題集 整合路由與指派 案例管理 服務等級協定 電子郵件 收件匣 時間表 知識管理 Microsoft Teams 進行共同作業 語音 聊天與管道 專員適用的 Customer Service 全通路 登入專員應用程式 認識Cust...
Microsoft Dynamics 365 Package Deployer 使您能够在模型驱动应用上部署 Unified Service Desk – 全渠道客户服务包。下载Unified Service Desk - 全渠道客户服务包下载OmnichannelUnifiedServiceDeskPackage.zip 的以下其中一个版本,并将其保存到您的计算机上。
It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription. Click here to see what products are included for home or for business Support for home product...
It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription. Click here to see what products are included for home or for business Support for home products Depending ...
The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a productfor homeorfor businessuse. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't ha...
Collaborate with experts in Microsoft Teams Create and track service levels through service-level agreements (SLAs) Define service terms through entitlements Manage performance and productivity through reports and dashboards Create and schedule services ...
Get insight into providing customer experiences that build deeper relationships in the Global State of Customer Service report from Microsoft.