Customer service software allows businesses to capture, organize, and respond to customer support requests while reducing agent efforts. With the best customer service software, you can manage customer conversations on popular communication channels such as phone, email, live chat, social media, and ...
We dug deep into the features, reviews, and pricing of dozens of tools to compile this list of the best customer service software for 2025.
Help desk software powers the process and directs customers to where they need to go. It also allows help desk employees to methodically process and resolve service and support issues for internal or external customers through opening support tickets. It then routes and escalates those tickets as...
Voice over Internet Protocol (VoIP) is a crucial element in customer service software, offering a range of capabilities that enhance communication and efficiency. With VoIP, businesses can leverage advanced call routing, recording, and monitoring features to ensure calls are directed to the right agen...
Access your account from a computer, smartphone or a toll-free number Email 11.Front If you’re looking for a simple Gmail-like app for customer service, Front can be a great fit. According to their website, this is a “shared team inbox” which can be used to organize all team conve...
Access your account from a computer, smartphone or a toll-free number Email 11.Front If you’re looking for a simple Gmail-like app for customer service, Front can be a great fit. According to their website, this is a “shared team inbox” which can be used to organize all team conve...
Seamless Customer Service Try for free Service Professional The CRM for service. $ 80 USD/User/Month (Billed annually) Case Swarming Computer Telephony Integration (CTI) Omni-Channel Case Routing Try for free Service Enterprise The CRM for service with built-in AI. $ 165 USD/User...
The CRM for service. AU$112 AUD/User/Month (Billed annually) Case Swarming Computer Telephony Integration (CTI) Omni-Channel Case Routeing Try for free Service Enterprise The CRM for service with built-in AI. AU$231 AUD/User/Month
Which digital customer service tools do you need to add to your support team's tech stack? Check out this top list with reviews.
The CRM for service. AU$112 AUD/User/Month (Billed annually) Case Swarming Computer Telephony Integration (CTI) Omni-Channel Case Routeing Try for free Service Enterprise The CRM for service with built-in AI. AU$231 AUD/User/Month