本文描述了 Customer Insights - Journeys 中提供的各种旅程功能。 有关创建客户旅程的完整示例,请参阅创建基于触发器的旅程和创建基于客户细分的旅程。 旅程开始 旅程开始配置使您可以定义客户如何开始旅程。 基于触发器的旅程 启动旅程的触发器:所选触发器工作时,客户即启动旅程。
利用Customer Insights - Data 客户细分和配置文件集成,组织可以无缝利用 Customer Insights - Data 中对客户的深层了解。 借助适应性强的统一平台发展 借助已使用的工具,轻松地进行自定义和联系。 有效管理合规性要求和辅助功能指南。如何在 Customer Insights - Journeys 中与客户交互通过Customer Insights - Journeys...
如果您尚未在 Dataverse 組織中佈建 Dynamics 365 Customer Insights - Journeys 應用程式,請完成上一節中的步驟,先設定您的 Customer Insights - Data 環境。 如果您在 Dataverse 組織中安裝 Customer Insights - Journeys 之前完成這些步驟,則 Customer Insights - Journeys 應用程式將會自動探索 Customer ...
Customer Insights - Data 客戶細分和設定檔整合使組織能夠無縫地利用 Customer Insights - Data 中的深入客戶理解。 透過統一、適應性強的平台進行拓展 輕鬆自訂並與您已經使用的工具連接。 有效管理合規性要求和協助工具準則。了解如何在 Customer Insights - Journeys 中與客戶進行互動透過Customer Insights - Journey...
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(e.g. For a Hotel chain the use of product/service may want to be expanded to look at key elements such as check-in, use of amenities, check out & departure), but is best kept simple to begin with to allow initial customer journeys to be mapped and additional activities discovered...
Easily map out customer journeys to better understand buyer behaviour with Smart Insights' customer journey mapping template.
a customer experience management platform for internal communication of all CX/UX insights which includes a customer journey mapping tool. This CEM helps you monitor customer sentiment, various pain points, emotional journeys and even performance gaps. Users can also access real-time feedback data. ...
Check out the one-minute insights on How to develop top customer journeys using VoC data from verified experts in the Gartner Peer Community, and sign up for access to more new insights each week.
Customer Insights - Journeys 使您能够使用来自 Dynamics 365 Customer Insights - Data 的交易、行为和人口统计数据来深度个性化您的客户参与度。 通过 Customer Insights - Data,您可以:定位统一的 Customer Insights - Data 客户资料和客户细分。 这样,无论客户的数据是在 Customer Insights - Journeys 还是 ...