A typical support agent can handle 2-5 concurrent chats without losing service quality, but that depends heavily on the type of questions they are answering and the levels of experience of both customer and agent. Look for live chat software that lets you set a maximum chat number so that n...
Pwer your live chat for customer service to deliver best in class digital customer experience on your website, help desk or mobile apps
Self-Service Order Inquiries Product Details General Information Payment Options Need further assistance? From order tracking, to returns, and more. Chat with our digital assistant for self-service options or to talk to a live agent. Chat Now ...
General Information Payment Options Need further assistance? From order tracking, to returns, and more. Chat with our digital assistant for self-service options or to talk to a live agent. Chat Now Popular Answers Accessibility Issues IF YOU ARE HAVING ANY TROUBLE ACCESSING THIS TERMS OF USE...
Simplify support with Apptivo's Helpdesk Solution. Manage tickets and provide stellar service for ultimate customer satisfaction.
Help Desk Software - Help Desk Pilot. Help Desk Pilot is Help Desk & Customer Support Software. This customer support software is 100% web based. With added support for LDAP Authentication, Knowledge Base Integration & SLA Management. An application to m
Agents can quickly assign, prioritize, and resolve tickets to offer a delightful customer service experience. Help desk reports can shed light on important customer service metrics such as response times, resolution times, CSAT, etc. 2. Live Chat Tools...
This customer service course for help desk and IT support professionals will: Provide a process for identifying service targets. Outline best practices for communicating via ticket, chat, telephone, and in-person. Introduce frameworks for troubleshooting and escalating issues. Suggest customer-centric lan...
Our all-in-one suite of voice and digital capabilities enables seamless conversations between customer service representatives and clients through phone, chat, email, text, and social media channels. Safeguard your agency and citizens with robust security standards Choose Udesk for secure operations. ...
Offer your customers organized self-service support with rich topics and articles. Embeddable or Self-Hosted Your FAQ can be displayed as a Help Site on the domain of your choice, embedded inline on your existing website, displayed within Chat, and used to power your Re:amaze chatbots. Adam...