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Chairman, Asia Pacific Customer Service Consortium Topic: Big Data, InnoTech, A.I. Accelerate Sharing & Experience Economy Mr. George ApraneVice President, Channels & Alliances, APJ Genesys Mr. Tatsumi YamashitaCEO, Help Desk Institute, Japan Topic: Contact Center Benchmarking and Knowledge-...
that's having CSC take those workflows off of your desk again maybe to focus on other areas. As Andrea mentioned, we've seen a lot of folks have more and more tasks throughout the years being put on them, and then this is something that you can have CSC support when moving into thos...
CUCM tries to transfer the call, but then call is back to Jabber and never gets transferred to mobile network. Mobile network transfer works if transferring the call from desk phone instead of Jabber client. Related Community Discussions Jabber for iPhone - 'Use Mobile Network' Failure I'm ...
Symptom: Prompted to set SSH password in Common Phone Profile, however no entry is accepted Conditions: Copy Common Phone Profile in UCM Related Community Discussions Unable to Edit Devices after CUCM 12.x Upgrade I'm getting the following error in CUCM when attempting to edit a device after ...
ServiceHostBase>.Attach Method (System.ServiceModel.Description) How-To Show Status PROPID_MGMT_QUEUE_EOD_LAST_ACK_COUNT Visual Basic Code Example: Reading Messages in the Computer Journal IFileViewer Status Bar Integration of Applications into the Shell for File Format Owners Drag List Box IDesk...
ServiceHostBase>.Attach Method (System.ServiceModel.Description) How-To Show Status PROPID_MGMT_QUEUE_EOD_LAST_ACK_COUNT Visual Basic Code Example: Reading Messages in the Computer Journal IFileViewer Status Bar Integration of Applications into the Shell for File Format Owners Drag List Box IDesk...
日本Help Desk Institution行政總裁 演講題目: 未來在線或離線服務的演變及日本基準研究報告的啟示 Tatsumi Yamashita, a Founder and CEO of HDI-Japan is one of the most influenced leaders in Japan and Asia support service arena. He developed Contact Center Benchmarking in 2006, this has been the bigge...
HDI (Help Desk Institution) Topic: Future Online/Offline Service Evolution and Implication from Japan Benchmarking Study Report Presentation Outline: 1. The purpose of HDI Benchmarking 2. Introduction of the Benchmarking results, such as Car, Insurance, Cosmetics and Travel industries. 3. Study for...
Cisco SIP IP Phone Software, Cisco Webex Desk Series Known Affected Release 10.2(1) Description(partial) Symptom:Detecting Network Progress Bar is improper for Dx70Conditions:Factory Rest is required Related Community Discussions DX70 Stuck on Detecting Network ...