Conversational Intelligence Speech Analytics 6 min read Conversational Intelligence Natural Language Generation (NLG) 10 min read Conversational Intelligence Natural Language Understanding 12 min read Conversational Intelligence Interaction Analytics 11 min read ...
In the evolving landscape of digital communication, AI chatbots have emerged as indispensable tools for enhancing customer engagement and streamlining service delivery. At the heart of an effective chatbot lies a well-structured conversation flow chart,
John Mayer explains it best. Write your script in fragments to stay organized and make brainstorming easier. An easy way to do this is by creating a conversation diagram. Conversations have elements, and a diagram will help you map out every possibility of what your chatbot could say. The ...
Build conversational chatbots with Amazon Lex's natural language understanding and speech recognition. Integrate with AWS services for a scalable, cost-effective solution. January 25, 2024 Lex › dgLambda Function Input Event and Response Format Amazon Lex Lambda function handles input, response forma...
Conversation intelligence can be applied to vast swathes of data, but for customer experience, it’s best applied to: Customer call data, such as sales calls or customer service call recordings Chatbot transcripts Social media customer service transcripts Emails From these sources of unstructured data...
Graph-Based Conversational AI: Towards a Distributed and Collaborative Multi-Chatbot Approach for Museums. Appl. Sci. 2021, 11, 9160. [Google Scholar] [CrossRef] Vidu, C.; Zbuchea, A.; Pinzaru, F. Old Meets New: Integrating Artificial Intelligence in Museums’ Management Practices. Strateg....