Contact Centre Solutions with Cloud Offerings allow businesses to manage customer interactions with the use of cloud technology, providing scalability, flexibility, and enhanced capabilities for seamless customer experiences. Learn more ON PREMISE CONTACT CENTER SOLUTIONS ...
Using actionable KPIs, gamification, personalized microlearning, collaboration tools, and augmented coaching, it puts the employee at the centre of business success. Avaya’s cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and ...
Elevate customer experiences with SCAPE. Discover our AI omni-channel contact centre solution, with seamless integrations capabilities.
Choose the right solutions for your business Discover innovative contact centre solutions, with options to suit your organisation’s specific needs, no matter your business’ size or location. Five9 Harness the power of AI and the cloud to engage global customers on the channels of their choice....
As we enter into a brand new year, we wonder what this new year is going to look like, what will be the new opportunities and challenges. The rapid transformation in technology has kept all of us on tenterhooks. It is filled with excitement (as it means more business opportunities) and ...
What are the different types of contact centre solutions? There’s a wide range of contact centre software types out there, each with its own purpose. Depending on the sort of contact centre you operate, you may need one or more working together. For example, you might implement a solution...
Contact Centre News and Information from the UK Contact Centre Industry. The go to website for all contact centre professionals
TECHNOLOGY SOLUTIONS: • Cloud contact centre platform • Process automation & AC • Speech analytics • Advisory services Secure & reliable sites PCI certified 24/7 & business continuity Learn More INDUSTRY EXPERTISE: • Travel & Hospitality ...
Continue to build brand loyalty with a future-ready CCaaS solution, designed to ensure you’re making the most of every interaction. Request a call back Welcome to the future of contact centre. As the digital age continues to reshape the business landscape, we’re creating the solutions that ...
TECHNOLOGY SOLUTIONS Branch Transformation EFTPOS Payment Solutions Self-Service Solutions Parcel Lockers and Robots Card Solutions Financial Management Mobile Applications Electronic Security Big Data Analytics Mobile Payments Contact Centre Software Solutions Customer Management Solutions Physical Security Risk & ...