The Top 10 Contact Centre Technology 1.NewVoiceMedia Product Name:ContactWorld Brief overview of product:NewVoiceMedia’s premier product ContactWorld is a multi-tenant global cloud contact centre and inside sales solution that enables organisations to have more successful conversations. The intelligent ...
As technology advances, augmented reality (AR) and visuals are expected to be more widely used in call and contact center outsourcing. Large companies plan to invest in enhanced training programs for their outsourcing partners, emphasizing the importance of skilled agents in delivering high-quality cu...
Glossary and definitions for contact centre, call centre and customer experience terms. Define IVR, omnichannel, hosted contact centre, WEM and CX.
Even when dealing with advanced AI technology, there will usually come a time when it is not able to understand the customer query, or it does not know the answer. The worst thing that can happen at this point is for the AI technology to keep responding with an inaccurate answer. AI tec...
Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact centre will need more—not fewer—agents. Dave Hoekstra, Product Evangelist, at Calabrio explains why and shares their top tips..
World Telecommunication and Information Society Day 14 May May 17th marks an important day in the world of technology and communication – World Telecommunication and Information Society Day. The day celebrates the constant evolution and advancement of telecommunication and information technologies, highli...
StartEngine's crowdfunding platform, Eyedetec will provide individuals with the opportunity to invest in Eye Lipid Mobilizer (ELM) technology, securing their stake in the advancement of DED treatment. For more information about Eyedetec's ELM technology, please visitwww.startengine.com/offering...
Given the advancement of visual analytical technology, it’s about time Dysmorphology is supported with computational capabilities and moving this to mobile support, is simply the next logical step. Dr. Chanika Phornphutkul Associate Professor of Pediatrics Director, Division of Human Genetics Department...
Elastography, for example, is a relatively novel technology and entered the clinic arsenal mostly in the last decade. The most prominent techniques apply ultrasound or magnetic resonance imaging (MRI) to create the stiffness map and an anatomical image for comparison. However, the use of these ...
Bioengineering and Materials Science and Engineering Departments, University of California, Berkeley, CA 94720, USA 4 Menicon R&D Innovation Centre, Menicon Co., Ltd., Nagoya (Japan), Geneva Branch, 1205 Geneva, Switzerland 5 Research Team: Materials, Environment and Sustainable Development (MEDD), ...