Outbound Option enables call centers to manage outbound calls. With Outbound Option, you can configure a contact center to automatically dial customer contacts from imported lists and direct a call to an available agent. This application transfers a ca...
Note: In the contact center comprehensive call flow, In order to enable secure RTP, secure SIP signals must be enabled. Therefore, configurations in this document enable both secure SIP and SRTP. The next diagram shows the components engaged in SIP signals and RT...
If number entry is successful, Amazon Connect workflow can continue with steps specific to your business, if number entry is not successful, the call is politely disconnected. The flow is shown in the following diagram. Deploying the Solution Most of this sample configuration can be deployed into...
In this architecture, the caller calls into an Amazon Connect contact center. They are passed to a contact flow where an Amazon Lex chatbot can provide a conversational experience for the customer, requesting them to schedule a time to be called back. The Amazon Lex chatbot returns the reques...
CSWorkflowDiagram CSWorkflowInitiationForm CSWorkflowManagerActivity CSWPFApplication CSWPFLibrary CSWPFUserControl CSWPFWebSite CubeAndDimension CubeBuilderView CubeDimension Waluta CurrentContextArrow Bieżący plik CurrentFlowDecision CurrentFlowSwitch CurrentInstructionPointer CurrentInstructionPointerPaused Curr...
WebRTC Contact Center Call Flow, Part 1 The first step in preparing for the call is for the web portal code to allocate a SIP identity for the caller, in other words, the ‘From’ URI or the caller id. This could be any arbitrary string or number, but it should be unique, since ...
Consider diagramming the various routes that the interactions take from the moment that they enter your contact center, until they reach their final destination (agent, IVR, or other resource). Understanding how to route interactions of each media type is important for setting up Oracle Contact ...
5-12 rmoutliers Function: Define outlier locations, and optionally return outlier indicator, thresholds, and center value . . . . . . . . . . . . . . . . . . . . . . . . 5-12 mape and rmse Functions: Calculate error between forecast and actual data . . . . . . . . ....
Beispiel für die sichere Eingabe von Kundendaten bei einem Anruf ohne Contact-Center-Agent Flow-Block-Definitionen im Flow-Designer in Amazon Connect Unterstützte Kanäle für Flow-Blöcke in Amazon Connect Amazon Q in Connect Call phone number (Telefonnummer anrufen) Support-Fälle Change ro...
This review is required for new contact center enterprise solutions and existing solutions that are upgrading to the ASR 1000. Cisco ISR as a Unified Border Element Unified CVP supports ISR with the following limitations: The ...