Because Auto attendants and Call queues can redirect calls to each other, refer to the workflow diagram that you created to determine which Auto attendant or Call queue should be created first. In the example in the diagram above, you would create the sales and support Call queues before you...
Because Auto attendants and Call queues can redirect calls to each other, refer to the workflow diagram that you created to determine which Auto attendant or Call queue should be created first. In the example in the diagram above, you would create the sales and support Call queues before you...
CSWorkflowActivity CSWorkflowAssociationForm CSWorkflowDiagram CSWorkflowInitiationForm CSWorkflowManagerActivity CSWPFApplication CSWPFLibrary CSWPFUserControl CSWPFWebSite CubeAndDimension CubeBuilderView CubeDimension Currency CurrentContextArrow CurrentFile CurrentFlowDecision CurrentFlowSwitch CurrentInstructionPointe...
Send a phone call from AI agent, in an API call. Or, directly call the bot from the configured phone number! - microsoft/call-center-ai
See the below diagram for reference: How do we build this? The Building Blocks Studio Flow Configuration First, you will build an IVR workflow to collect end-user details to successfully identify the inbound caller using Twilio Studio, a stateful visual workflow builder using a simple drag &...
CSWorkflowDiagram CSWorkflowInitiationForm CSWorkflowManagerActivity CSWPFApplication CSWPFLibrary CSWPFUserControl CSWPFWebSite CubeAndDimension CubeBuilderView CubeDimension Currency CurrentContextArrow CurrentFile CurrentFlowDecision CurrentFlowSwitch CurrentInstructionPointer CurrentInstructionPointerPaused CurrentIns...
CSWorkflowAssociationForm CSWorkflowDiagram CSWorkflowInitiationForm CSWorkflowManagerActivity CSWPFApplication CSWPFLibrary CSWPFUserControl CSWPFWebSite CubeAndDimension CubeBuilderView CubeDimension Currency CurrentContextArrow CurrentFile CurrentFlowDecision CurrentFlowSwitch CurrentInstructionPointer CurrentInstruction...
Workflow ManagementThe way in which a task is performed. Tasks are analyzed and broken down in an effort to compartmentalize discrete steps and ascertain what the next steps should be. Workforce Management (WFM)A contact center discipline that uses historical information, future forecasts, contact ch...
The diagram shows the basic configs: AAD: the OAuth client with its clientid/secret. IAS: clientiid/secret are configured in the new Identity Provider. So let’s start with AAD. 1.1. AAD: Create OAuth Client for IAS What is an OAuth client? The OAuth spec defin...
Hi. We are getting an intermittent issue with some of our outgoing calls where they don't seem to work .. it rings out and we get 180 ringing back but soon after there's a RE-INVITE from far end followed by 488 Media not acceptable from MS Teams. I've attached SIP ...