The international scenario and views on consumer protection in e-commerce provide impetus to discuss consumer protection in e-business in a regional context-India. The reason for this is that India has become a leading country for online consumer fraud, putting a spotlight on electronic governance ...
Ozon.ru (one of the leading multicategory retailer, offering goods in about 20 categories, including electronics, household appliances, clothes, food, Digital Versatile Discs (DVDs) and Citilink.ru (an online platform that positions itself as an electronics discounter), respectively (Kommersant2018c...
Japanese brewer Suntory in 1984 became the first foreign company to form a joint venture in China's beer market. Lawson, the second-largest convenience store player in Japan, was the first overseas retailer to obtain a franchise in Shanghai in 1996. But Japanese companies' early experiences ...
For example, consumer electronics retailer Best Buy has successfully promoted open collaboration among employees – and even extended this collaboration to serve consumers. Best Buy created Twelpforce, a program that uses Twitter, a microb- logging and social networking site, to solve customer ...
As in, more than twice a week! The result is a clothing range that’s adaptable, always fresh, and lets buyers have “unique” looks despite being a mass-market retailer. The chain relies on feedback from all stores: "Store managers communicate customer feedback on what shoppers like, ...
However, that satisfaction isn’t universal: in India, the Middle East, Poland, South Africa, and Turkey, down-traders said they desire to go back to the more expensive brand they used in the past. This suggests that value brands and private-label products in these...
Sometimes, consumers do not check the credibility of the online retailer before purchasing a product on the internet, which in turn contributes to an increased personal information hacking risk. Concerns regarding the protection of this information are becoming prevalent, especially during the payment ...
notwithstanding its critical dimension for retailers’ success in today’s digital-first era, in which retailers are also clearly challenged to invest in technology enabling the conversion of unknown shoppers and guests (as customers who never shopped with a retailer before) into data capable of bei...