Practice self-talk so these interactions don’t feel personal. This practice prepares you to stomach any waves of negativity you might run into when navigating the queue. How to handle customer complaints the right way Some people aren’t going to like what you build. That’s the cost of ...
“The store manager was walking by my register as a customer was walking up to check out. My manager said I had to take my break in 15 minutes to which I said, “Okay” The customer complained that it was unprofessional for the manager to speak to me and that I was unprofessional to...
Comcast/xfinity is a joke. They take forever to get back to you with complaints but are fast to cut you off. 3 years means nothing to them. Beware this company is fake and does not care about customer service. Shared Phrases: does not care ...
I filed a complaint, quite some time ago...This was with the KFC store in West Allis, Wisconsin...I was supposed to receive a voucher for further purchases with KFC...This voucher is long overdue...Very poor customer service...As, I have asked a few times about the voucher... The...
"Customer Service Rep" named Amber who has provided nothing more than lip service about refunding $95.76 since June 2015. I provided her with documentation over a month ago from Delta that states the refunds were issued to Princess Cruise Lines credit card. No refund as of yet. It is hard...
During each interaction with customer service representatives I asked to speak with supervisors for the representatives that provided incorrect information. The representatives told me they do not have supervisors and there is no one to talk to about the call. This is not true. I am guessing the...
Please respond and may I talk to a real person PLEASE tom florig from Destin, FL Nov 12, 2018 20 have a series issue with Microsoft technical support.Steven Williams from some company in India contacted us about a virus/hack in our comp.After a week of back and forth he said prob...
It takes a lot for me to talk about customer service as I have been in the industry for over 45 yrs. I would not have any customers if I acted like your employee. I was very disappointed in the NO customer service I did not get. I’m not sure if you care I just felt I should...
work in a profession where you have absolutely no human contact whatsoever, you're bound to hear a complaint from someone every now and then. Sometimes it's a customer complaining about a product not working as promised; other times it's a complaint about your company's customer service. Wh...
2. Talk to your service team. Next, share this feedback with your service team. Discuss their pain points solving for the customer and gather any additional insights. Are they overwhelmed with the volume of calls and tickets received? Do they have the tools neede...