to provide customer support, including to resolve disputes, collect fees and troubleshoot problems; to contact you with regard to your use of the Service and, in our discretion, changes to the Service and/or Service’s policies; and
Ofcom releases a quarterly complaints rankings report. It’s a great way to gauge how good a provider’s customer service is. Check out which broadband provider is considered to have the most favourable customer service, according to Ofcom. Uswitch broadband provider reviews Read our expert revi...
Discover the best TalkTalk broadband deals in 2020. Compare packages & offers from one of the most widely-available providers in the UK.
TalkTalk’s customer services leave something to be desired. A quick look at customer reviews and sites like Trustpilot will show you that there are a fair few complaints about the speed of its services, specifically how quickly it resolves problems. That said, the latest Ofcom complaints report...
In considering the case, the advertising watchdog referred to Ofcom guidance on mid-contract price rises. The regulator’s guidelines made it clear that if a telecoms firm wanted to increase the monthly price agreed by the customer at the point of sale, Ofcom was likely to regard it as a...