The Customer Interaction Center (CIC) is a working interface for call center agents who have direct contact with customers. Components that are provided by SAP can be added to this interface meaning that it can
Streamlined customer service operations, resulting in improved customer experience. Crucially, Voca CIC provides Vanderlande with a sense of peace of mind concerning contact center uptime and responsiveness, enabling mission-critical operations to run seamlessly, especially during peak seasonal periods through...
The IDS Scheer Customer Interaction Center (CIC) has significantly boosted customer satisfaction by rolling out a Corporate Performance Management system based on the ARIS Process platform. The ISO 9000 certified Support Helpdesk, which looks after worldwide support for all ARIS products, used the ...
网络客户互动中心 网络释义 1. 客户互动中心 ...的基于Windows NT的新型全面通信服务器—客户互动中心(Customer Interaction Center CIC)就是第四代呼叫中心产品 之一。 www.docin.com|基于4个网页
A peek at the new Customer Interaction Center (CIC) version 4.0: contact centers are looking for ways to better serve their customers over multiple channels while increasing productivity without high costs.(COVER story)Read, Brendan