Amazon answers questions about products, shipping, and returns via ChatGPT. Walmart leverages ChatGPT to help customers with order status, product availability, and shipping questions. Tesla uses ChatGPT to answer questions about their cars, features, and settings. 2. Provide customer support in mu...
A customer named Brian serving a humanitarian mission in Tanzania got on a customer service live chat with an Amazon agent. Brian shared with the chat agent that USPS had lost his books and was wondering if he could reorder those same books. To his surprise, the Amazon live chat agent offe...
Provision Amazon Connect instances, create contact flows, integrate with AWS services, store recordings, enable data streaming in your AMS account. September 21, 2024 Discover highly rated pages Abstracts generated by AI 1 2 3 4 5 6 Connect › adminguideHistorical metrics definitions in Amazon ...
Accolade Support is a firm hired by other companies seeking to outsource the services of a call center. You can work remotely from any location and are assigned tasks that fall under customer or technical assistance. As a chat agent here, you can chat with strangers and earn money. 6.JustA...
Initiates a flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service.
For a business in China, customer testimonials on WeChat matter a lot. Make sure to constantly interact with users on your WeChat Moment and WeChat Official Account posts to turn them into your loyal customers. QR codes QR codes are a great way to give users a richer and more interactive...
In the consideration phase, the customer is learning more about what you offer and thinking about making a purchase. The conversion phase is where the customer buys something or takes an action you find valuable. When picking an objective, think about where customers are in your funnel and buil...
The Amazon Connect Chat javascript library (ChatJS) gives you the power to build your own chat widget to customize the chat experience. This can be used for both the agent user interface, in conjunction with Amazon Connect Streams, and for the customer chat interface. There is a Chat UI re...
Avatar avatar string Path to the image on Amazon s3. Groups Array groups array of object List of all groups the agent is a part of. Group Id groups.id integer Unique id of the group. Group Name groups.name string Name of the group. Job Title job_title string Support agent by default...
You need to have an AWS account and anAWS Identity and Access Management(IAM) role and user with permissions to create and manage the necessary resources and components for this application. If you don’t have an AWS a...