If you're using Amazon Lex with chat, note that the default session timeout for an Amazon Lex session is 5 minutes. The total duration for a session can't exceed 24 hours. To change the session timeout, seeSett
Another participant has been invited - This is a message from Amazon Connect to let the agent know that they (the agent) made a request to add a participant to this chat. Chat started with Agent2 - This message is displayed when the second agent joins/accepts the chat on their end....
Chat with an Amazon customer service rep 10. Add emojis into a conversation Emoji is now literally in every chat thread. They have the power to ease the conflict, make the conversation more personalized, and shape its atmosphere. These tiny smileys have a greater influence on the whole inter...
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A customer named Brian serving a humanitarian mission in Tanzania got on a customer service live chat with an Amazon agent. Brian shared with the chat agent that USPS had lost his books and was wondering if he could reorder those same books. To his surprise, the Amazon live chat agent offe...
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It is impressive, especially with GPT-4o, but recently the limits for free accounts have been really really strict, you send 10 messages and goodbye, then you have to wait for 5 hours, but at peak hours, it doesn't work at all, not even for one query, now asking me to wait for ...
Learn how live chat software together with an omnichannel customer engagement platform can help reduce service costs and increase customer satisfaction.
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Learn how live chat software together with an omnichannel customer engagement platform can help reduce service costs and increase customer satisfaction.