ITIL 4 clearly distinguishes between organizational change management and IT change management. According to this framework, organizational change management is the process of ensuring smooth and successful changes by managing the human aspects of these changes. In contrast, IT change management focuses on...
From first certifying in ITIL Foundation in 2008, I was hooked and couldn’t get enough of it. ITIL has guided my skills and career in IT service management (ITSM), given me self-confidence and a checklist when planning organizational change along with additional, professional credibility. The ...
Just as every business has a finance function to govern spending, change management is essential for optimizing business risk. You can benefit from change management if you have migrated to the cloud, have a hybrid environment, or architected your workload natively in the clou...
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1.管理层次 有的专家提到,IT运维管理是ITIL的底层基础,它的更多工作是处在底层的数据获取上。IT运维...
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ITIL 4 then redefined their former change management process as the “change control” practice. Thechange control practiceensures “that risks are properly assessed, authorizing changes to proceed and managing a change schedule in order to maximize the number of successful service and product changes...
Continuous delivery and the deployment pipeline allow you to make effective use of the lightweight mechanisms ITIL provides for change management. However this in turn relies on building up trust between the delivery team and the people who are accountable for approving changes on the CAB. Continuou...
However, those who truly immerse themselves in ITIL understand the framework is anything but rigid; in fact, the ITIL life cycle is both dynamic and ever-changing. Change Management, perhaps most notably, is powerful and far-reaching, in that it supports every stage of the ITIL life cycle. ...
OCM is now established as one of the management practices in ITIL 4. So, how does this support the work of ITIL practitioners and improvement of service management in organizations? In a “value-driven” organization, the practice guidance states, “stakeholders should adopt new ways of working...