The CFPB has designed a drop-down menu at the CFPB complaint submission portal which allows consumers to choose what issue (e.g. Bankruptcy, Billing disputes, etc.) their narratives are about. These issues are predetermined labels defined by the CFPB experts which describe the primary reason ...
[45]CFPB Consumer Response complaint portal, available at:http://www.consumerfinance.gov/complaint/. [46]Risks to Consumers Posed by Virtual Currencies, August 2014, available at:http://files.consumerfinance.gov/f/201408_cfpb_consumer-advisory_virtual-currencies.pdf. ...
Topics include the banking industry's criticism of the CFPB on publishing consumer complaints online, the effect of consumer complaints on customer service, and speculation on the CFPB's proposed rules ...