While chatting is a valuable communication channel, its use must be standardized. Asking buyers to cancel orders through chat is strictly prohibited unless it is a reasonable situation such as a shortage of goods or damaged items. Misuse of chat to abuse buyers will result in scoring...
Can you contact the buyer to cancel the order? If the seller contacts the buyer to cancel the order through chat, the buyer chooses to cancel because "the seller asked me to cancel", the seller will be punished and scored, and it is suggested that the seller cancel the order by itself....