You can use a Set customer queue flow block to add logic to transfer a contact from one queue to another. Or, you can manually remove a callback from the queue by using the StopContact API. (Optional) Create an outbound whisper flow. When a queued call is placed, the customer hears...
Set up integration for Salesforce, ServiceNow, Marketo, or Zendesk Set up integration for Segment Set up integration for Shopify Set up integration for external applications using Amazon AppFlow Delete Customer Profiles or stop integrations Object type mapping Customer object type mapping terminology and...
When an agent logs in, the CCP attempts to connect to the Amazon EC2 signaling endpoints listed in the AWS ipranges.json file, Amazon Connect for media, and CloudFront for web artifacts such as images. When the agent logs out or the browser is closed, en
Transfer a task to another agent or queue in the Amazon Connect Contact Control Panel (CCP) Accept incoming contacts with Amazon Connect Customer Profiles Create a new customer profile in the Amazon Connect agent workspace Search for a customer profile in the agent workspace Search and view cases...