Yabu Pushelberg has studios in New York and Toronto, the latter being where they founded their practice in 1980. They are rarely in one place for more than a few days, with plates spinning in the form of new hotel projects in Johannesburg, London, Milan, Japan and Vietnam. “We’ve got...
the visions (Fig.2). Next, inInnovations in playthe participants would identify innovations that are happening in response to the failings of the current system and the possibilities of the new one. This is where the leverage points fall. For example, simulations suggest that with a high eno...
Global Contact Centre Benchmarking Report; Technical Report; Dimension Data: Johannesburg, South Africa, 2016. [Google Scholar] Aksin, Z.; Armony, M.; Mehrotra, V. The modern call center: A multi-disciplinary perspective on operations management research. Prod. Oper. Manag. 2007, 16, 665–...