BMC Helix ITSM is the next generation of Remedy. BMC Helix ITSM delivers industry-leading, next gen service management on your choice of cloud.
BMC Helix ITSM is a powerful, people-centric solution that exploits emerging technologies such as AI and machine learning. When you move up from Remedy on-premises to BMC Helix ITSM you gain: Predictive service management through auto-classification, assignment, and routing of incidents ...
BMC Helix ITSM is the next generation of Remedy. BMC Helix ITSM delivers industry-leading, next gen service management on your choice of cloud.
BMC ® Remedy ® IT Service Management 7.0
BMC Remedy ITIL工具 | 工具链 BMC Remedy IT Service Management是第一个经 Pink Elephant 的 Pink Verify 程序认证符合 ITIL 兼容性最低功能要求的服务台方案。 该方案提供了一套安装即用的集成式功能,包括由 ITIL 所指定的服务台功能、事故管理功能、问题管理功能、配置管理功能和服务级别管理功能等。
BMC Remedy offers several IT service management products targeted at organizations of varying maturities. What can you do with Capacity and BMC Remedy? Create a ticket. Approve a ticket. What is the status of the Hopkins ticket? BMC Remedy Features: Incident and problem management Change and rele...
BMC Remedy IT Service Management是第一个经 Pink Elephant 的 Pink Verify 程序认证符合 ITIL 兼容性最低功能要求的服务台方案。该方案提供了一套安装即用的集成式功能,包括由 ITIL 所指定的服务台功能、事故管理功能、问题管理功能、配置管理功能和服务级别管理功能等...显示全部 ...
使用BMC Remedy Service Level Agreements 之后, IT 支持人员可以管理整个服务级别协议 (SLA) 流程,从定义 SLA 和监控依从性到收集并分析性能数据、找出问题区域以及持续改善所提供的服务。一经实施, BMC Remedy Service Level Agreements 便可以启用实时的前瞻性 SLA 管理,以确保满足或超出客户的期望值。因此,您可以...
BMC Remedy IT Service Management Atrium配置管理数据库 业务行于IT,IT行于BMC(Business runs on IT.IT runs on BMC Software.) 全球最苛刻的IT机构在分布式环境和大型机环境中都会依靠BMC软件公司。BMC是业务服务管理领域的公认领导者,提供了一种综合性方法和统一平台来帮助IT机构降低成本、减少风险,并提高业务利润...
BMC Remedy IT Service Management 7.0 第3 章 标准配置 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 . . . . . . . . . . . . . . . . . . . . . . . 34 . . . . . . . . . . . . . . . . . . . . . . . . . . ...