An IT ticketing system is software that streamlines and effectively manages the tasks of IT support teams. It provides mechanisms for users to raise issues or service requests and resource assignments, track progress and time taken for resolution, record interactions, and analytics. ...
Best for: Advanced automation and integrations. Zendesk is a leading-edge, fully featured ticketing system that enables businesses to provide frictionless, high-quality support. With its flexibility and the large number of integrations it allows, Zendesk puts teams in a position to manage customer in...
Find the top Ticketing software of 2025 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.
HubSpot’s service desk features are also pretty robust. Besides the standard shared inbox and ticketing system, you also get a live chat bundled with a chatbot function to respond to customer questions when your agents are unavailable. Pros of HubSpot: Connects with other HubSpot products like...
The right ticketing system for your business will support your growth and act as a natural extension of your support teams. Make sure it meets security and compliance requirements:Not every ticketing system will have a full suite of security features, but the best ones—like Zendesk—use advanced...
What is ticketing software used for? Online ticketing software helps boost revenue and simplify event management. However, it can have multiple use cases based on the data you feed into the system and the available software features. Attendee information management: You can use an event ticketing...
Best Help Desk Ticketing Solution Other similar articles Top IT Ticket Management Tool Whether you’re managing tickets for employees, customers, or both, having a service desk ticketing system in place is essential. These platformstake the exhaustive task of IT ticket management and turn it into ...
Hiver is the world’s first Gmail-based email ticketing system. Given that it’s built for Google Workspace and looks and feels like Gmail, its interface is straightforward, user-friendly, and easy to understand. It comes with powerful email ticketing features, including email assignment, tracking...
Freshdesk : Best IT support software for scalability Freshservice : Remarkably user-friendly ticketing tool ServiceDesk Plus : Full-stack helpdesk ticketing system LiveAgent : Affordable ticketing system software Zoho Desk : Good bet for multiple support channels Zendesk : Among the most popular...
Best Help Desk Ticketing Solution Other similar articles Top IT Ticket Management Tool Whether you’re managing tickets for employees, customers, or both, having a service desk ticketing system in place is essential. These platformstake the exhaustive task of IT ticket management and turn it into ...