An IT ticketing system is software that streamlines and effectively manages the tasks of IT support teams. It provides mechanisms for users to raise
Find the top Ticketing software of 2025 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.
Zendesk's ticketing system and helpdesk make it simple to track, prioritise, and solve customer support tickets. Start a free trial today
Similarly, the event ticketing system should let you customize the colors, fonts, and logos on the tickets and even add images that suit your brand. Evaluate software scalability for large events. If you plan to host large events, ensure the software can handle a high volume of transactions,...
Preferred by engineering teams. This is another help desk ticketing system. Jira is an Atlassian platform that provides asset management, change management, incident management, project management, and more for IT and development teams. The component of the solution that concentrates more on request ...
IT Ticketing System Features: What to Look For When looking for a helpdesk ticketing system, it's important to consider both your customer's needs and your agents’ workflow. Not all systems offer the full set of features and you may end up using a combination of tools to achieve the desi...
The right ticketing system for your business will support your growth and act as a natural extension of your support teams. Make sure it meets security and compliance requirements:Not every ticketing system will have a full suite of security features, but the best ones—like Zendesk—use advanced...
Looking for a Free Help Desk Software? Based on our experience, here are our top 12 best help desk ticketing systems. Take a look!
What are the best IT ticketing systems available? Drag Rating by Capterra: 4.4 stars Rating by G2: 4.5 stars Pricing: $8/month/user Drag is the best IT ticketing system for any team using Gmail. The first thing to love about Drag App is that it’s a chrome extension that adds collabo...
Freshdesk : Best IT support software for scalability Freshservice : Remarkably user-friendly ticketing tool ServiceDesk Plus : Full-stack helpdesk ticketing system LiveAgent : Affordable ticketing system software Zoho Desk : Good bet for multiple support channels Zendesk : Among the most popular...