詳細については、「Amazon Connect で転送を設定する agent-to-agent 」を参照してください。 2020 年 8 月 19 日 カスタム終端ポイントの要件に関するセクションが追加されました。 詳細については、「Amazon Connect のリクエスト番号または国際番号」を参照してください。 2020 年 8 月 18 ...
See Derive Concurrent post-call analytics jobs based on your Amazon Connect call volume. Yes Concurrent chat analytics jobs 200 Yes Concurrent post-contact summary jobs (limit is shared between all supported channels - voice, chat) 10 Yes Contact Lens connectors per account 0 Yes Maximum active...
Agent idle timeout Mark the agent as idle. Agent auto-disconnect timeout Automatically disconnect the agent from the chat due to agent idleness. Specify all timers in minutes. Minimum: 2 minutes Maximum: 480 minutes (8 hours) Timers apply to participant roles, and apply for life of the ch...
If you're creating an AgentChatSession, you must also include amazon-connect-streams. For example: // order is important, alternatively use tags import "amazon-connect-streams"; import "amazon-connect-chatjs"; connect.contact(contact => { if (contact.getType() !== connect.ContactType...
An Amazon Bedrock IDE chat agent app allows users to chat with an Amazon Bedrock model through a conversational interface, typically by sending text messages and receiving responses. The model analyzes the user's input, formulate an appropriate response, and carries on a dialogue with the user. ...
Option 2: Set up agents so they can be offered voice, chat, tasks, or email if they are fully idle, depending on what is in queue. When you choose this option, after the agent starts work on contacts from one channel they will no longer be offered contacts from any other channels.Whe...
ConcurrentCallsPercentage 計算資訊與 ConcurrentTasksPercentage和 不同ConcurrentChatPercentage。 為 發出的指標ConcurrentCallsPercentage為十進位,而不是乘以 100。量度代表總配額的百分比。 對於ConcurrentTasksPercentage和ConcurrentChatPercentage 值乘以 100。這會提供您的總配額。 發出的指標是正確的,而且資料沒有差異。
Agent interactions that were recorded have icons in the Recording/Transcript column, as shown in the following image. If you don't have the appropriate permissions, you won't see these icons. To listen to a recording of a voice conversation, or read the transcript of a chat, choose the Pl...
Agent ausführen Einrichtung für Geräte und Flotten Erstellen einer Flotte Registrieren eines Gerätes Status prüfen So verpacken Sie das Modell Erfüllen der Voraussetzungen Ein Modell verpacken (Amazon SageMaker AI Console) Ein Paket für ein Modell erstellen (Boto3) Der Edge Manager Agent La...
This capability allows supervisors to run analytics on how many tasks are created by an individual agent. For more information, see Track who created a task.Provide callbacks for customers who use chat, tasks, and emailYou can enable customers to request callbacks from chats, tasks, and email,...