If you're creating an AgentChatSession, you must also include amazon-connect-streams. For example: // order is important, alternatively use tags import "amazon-connect-streams"; import "amazon-connect-chatjs"; connect.contact(contact => { if (contact.getType() !== connect.ContactType...
Agent idle timeout Mark the agent as idle. Agent auto-disconnect timeout Automatically disconnect the agent from the chat due to agent idleness. Specify all timers in minutes. Minimum: 2 minutes Maximum: 480 minutes (8 hours) Timers apply to participant roles, and apply for life of the ch...
All tasks that have not yet ended are considered active and are counted as concurrent tasks: tasks that are being routed in flows, waiting in a queue for an agent, being handled by agents, or being run in After Contact Work (ACW). Yes Resource Level Email domains per instance 1 Amaz...
Direct Interactions, a leader in work-at-home contact centers, relies on Amazon Connect to route calls to their remote workforce. Jonas Nicholson, Direct Interactions’ CEO, shared that “Amazon Connect enables us to create job opportunities for people who have a good reason to w...
An Amazon Bedrock IDE chat agent app allows users to chat with an Amazon Bedrock model through a conversational interface, typically by sending text messages and receiving responses. The model analyzes the user's input, formulate an appropriate response, and carries on a dialogue with the user. ...
This capability allows supervisors to run analytics on how many tasks are created by an individual agent. For more information, see Track who created a task.Provide callbacks for customers who use chat, tasks, and emailYou can enable customers to request callbacks from chats, tasks, and email,...
Lokalen Code als Remote-Job ausführen Rufen Sie eine Remote-Funktion auf Konfigurationsdatei Passen Sie Ihre Laufzeitumgebung an Container-Image-Kompatibilität Protokollierung von Parametern und Metriken mit Amazon SageMaker Experiments Verwendung von modularem Code mit dem @remote Decorator Private...
The agent sets their status to Offline. Amazon Connect stops routing new contacts to them. The contact that is in ACW is cleared so the agent doesn't have to choose Clear contact. Only the connected chat remains. The agent's status is Next status: Offline, and they continue working on ...
Transfer a contact from a bot to an agent, or to another agent's queue, with all context preserved. To transfer a customer to another queue Choose the Quick Connect button at the bottom of the CCP page. Choose or search for the queue you want to transfer to, and then choose the tra...
For chat contacts, the same transcript contains the agent interaction and the automated interaction (for example, with chat bots).Log in to Amazon Connect with a user account that has that has permissions to access the contact search page and to access recordings. In Amazon Connect choose ...