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With its recent sale to Amazon for over $800 million, Zappos.com has come a long way in the three years since we recorded this interview, at the Inc. 500 conference in Savannah, GA. Tony Hsieh, then CEO of Zappos, talks about the company’s commitment to service, above all else-;an...
在美国,网络鞋店Zappos堪称"家喻户晓",平均每38个人中就有一人在Zappos上买过鞋子或其他商品。Zappos网站上陈列着超过1000种品牌、9万多种款式的鞋子,价格从20—2000美元不等。整个2007年,Zappos一共卖掉了1000多万双鞋子,销售额达N8.4亿美元,占美国鞋类网络市场总值30亿美元的四分之一强,被称为"卖鞋的亚马逊"...