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Zappos was established in 1999 after its founder, Nick Swinmurn, spent several frustrating hours shopping for shoes. The online retail giant joined the Amazon family of companies in 2010 and continues to be known for its reputable customer service and generous return policies. Zappos is committed ...
The company, which started by selling shoes a decade ago, is today an Amazon subsidiary and has expanded to a multitude of merchandising. It is also probably one of very few companies to grow its brand around an idea of transparency, ethics and collaborative culture. For Tony Hsieh,cofounder...
On July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to o... Frances X. Frei,RJ Ely,Laura Winig - 《Socia...
For all the havoc, there are signs of optimism at Zappos. Some referred to a book calledThe Dip,by Seth Godin, which argues that in times of great transition, things always get worse before they get better. Now that the employee buyouts are completed, few apostates remain to slow things...
” In fact, that is among Zappos’s core values. The company that got its start selling shoes online, became known for its near-fanatical devotion from customers, and was acquired in 2009 by Amazon has more recently been pushing the envelope in anothe...
Every new Zappos employee goes through the same four week training process. There, they learn the company strategy, the culture and why it’s important, and the customer service philosophy. They also spend two weeks in the call center. During the four weeks, Zappos can see if they really ...
Zappos was founded in 1999 during the dotcom boom by Nick Swinmurn [ (Twitchell, 2009) ] on a quest to buy a pair of sneakers at a local mall. It has grown in to a 1.2 billion dollar subsidiary of Amazon.com and a leading on-line provider of everything from shoes to couture hand...
Amazon agreed on the condition of not diluting Zappos’ company culture. And to this day, its approach to customer support has remained the same. Zappos puts customers at the heart of everything anddelivers happiness. But how does it put customers at heart? What are some of the most fundame...