Now in its second year under Amazon.com, Zappos maintains its zany culture. New last year: Zfrog awards, which let employees pitch new business ideas, and on-site "laughter yoga" classes. But things aren't all fun and games: A hacking incident where millions of Zappos customer accounts ...
The teal transition is happening at the same time that Zappos is migrating its backend IT systems to Amazon’s platform, a multi-year project the company is calling Supercloud. Barry Van Beek, the project’s program manager, who has been at Zappos eight years, told Hodge he thought Superclou...
The company also looks at forecasts, employee attrition, marketing campaign performance, customer feedback, call review data, and historical data by day and interval. “The most important thing is to look at the data that matters to you,” said Siefker. “What really moves the needle or needs...