Review sites aren’t just customer service tools. They’re also important for helping your business’s visibility. Customer feedback on sites like Google, Yahoo, Yelp, Facebook, the Better Business Bureau (BBB) and Angie's List all contribute to yourSEO ranking. The Google algorithm looks for...
if a review is clearly for the wrong business, contains false information or was posted by a competitor, you may be able to request it to be taken down. But don’t do this too often or your page may be penalized.