It's taken me too long to get back here and reply, but my situation was completely resolved. The support agent suggested I go in and pick up an XFI Gateway as a step to isolate if it's a line issue or my (old) Nighthawk. Since these devices are basica...
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But if you have the latest Xfinity box (I have the XFi Gateway), it may come with MOCA. By default, MOCA is disabled, so to enable it, you’ll have to connect to the admin tool at 10.0.0.1. Once there, you can enable MOCA. If your TV is near a coax, then you just need to...