Details on how to return the device will be provided. If the device is not returned, you will be charged an unrecovered equipment fee no greater than the value of the replacement device plus applicable shipping costs. How long do I have to file a claim? Claims must be filed within the ...
How do I return my Xumo Stream Box? Go toxfinity.com/returns, and you’ll see a list of all the Xfinity equipment on your account. Select your Xumo Stream Box, and then you’ll be given two return options: Print a free UPS return label, then pack it in the original shipping box ...
Keep in mind, though, that if something goes wrong while you’re using your own equipment, Xfinity won’t be able to offer nearly as much support if there’s an issue getting connected. If you’re not comfortable doing your own troubleshooting, sticking with Xfinity’s gateway could be a...
I keep getting prompts to return equipment or I'll be charged, but we didn't use Xfinity equipment for this account, and the website is blank. Please advise. Hello, @user_8foqzs how are you? We'll get you the information you need about the equipment and take the right actions to ...
SelectWiFi, then ViewWiFi equipment. Select theGateway modem. SelectRestartthen,Restart Gateway. Reset the modem using the reset button As a last resort or if you forgot your admin password, you may need to return the modem back to its Factory Settings. You will need to set it up again ...
Whatever route you take, you’ll want to check in or follow up to make sure your cancellation is properly processed. You’ll also need to find out which equipment (if any) you'll have to return. To return equipment, you can request a prepaid box to ship it or bring your items to ...
I have repeatedly contacted Xfinity regarding the charge we are getting for " Lmtd Basic Converter $9.85 This Equipment is Inactive, to Avoid Future Charges Please Return The Equipment to your Nearest Service Center." Repeatedly the customer service agent recognizes th ...
The only solution I had remaining was to drop the security program. I went to an Xfinity store with my equipment to return and encountered the rudest and most unprofessional customer service person I have ever experienced. They informed me that I had signed a 3 year deal for the security sy...
I did exactly what you did, except when I got to the part where I said I was thinking of switching to AT&T because they were cheaper, they were like “Ok we’ll discontinue your service! You’ll need to return your equipment to the Comcast store in your area. Would you like to ...
Discover how to to locate and use the wps button on Xfinity router models like XB6, XB7, XB8 and Xfinity Wireless Gateway 2 and 3 models for seamless device connections.