Offers vary by area, but if you can’t keep your current plan, you can shop for new offers. If you’re moving to an area where Xfinity doesn’t provide service, justreturn your equipmentbefore you move. We’ll help you do that, too. ...
You'll get a credit for the use of a partner device on your primary outlet if you have no rented Xfinity TV Boxes. If you're an existing customer who has an Xfinity TV Box, you'll need to return your equipment to receive this credit....
I keep getting prompts to return equipment or I'll be charged, but we didn't use Xfinity equipment for this account, and the website is blank. Please advise. Hello, @user_8foqzs how are you? We'll get you the information you need about the equipment and take the right actions to ...
The only solution I had remaining was to drop the security program. I went to an Xfinity store with my equipment to return and encountered the rudest and most unprofessional customer service person I have ever experienced. They informed me that I had signed a 3 year deal for the security sy...
You’ll also need to find out which equipment (if any) you'll have to return. To return equipment, you can request a prepaid box to ship it or bring your items to a Comcast store. Cover your bases by taking photos of the equipment that show their serial numbers. Why is Xfinity ...
Keep in mind, though, that if something goes wrong while you’re using your own equipment, Xfinity won’t be able to offer nearly as much support if there’s an issue getting connected. If you’re not comfortable doing your own troubleshooting, sticking with Xfinity’s gateway could be a...
I did exactly what you did, except when I got to the part where I said I was thinking of switching to AT&T because they were cheaper, they were like “Ok we’ll discontinue your service! You’ll need to return your equipment to the Comcast store in your area. Would you like to ...
I decided to research this further. After logging intothe account(and clicking on “TV Equipment“), and “Edit” next to my TV Box, I found this: Click on the “I’ll watch on Xfinity Stream” box and you can get rid of your TV Box and DVR fees by switching to Xfinity stream an...
I'm so glad you were able to get to the bottom of your issue. I realize using your own modem is a great way to save money, but we also have top of the line gateways, so I have no doubt you'll enjoy your equipment. The nice thing is that you won...
Enjoy the entertainment you love with the Xfinity Stream app! Access is included for all Xfinity and NOW TV customers. Watch live sports, news, movies, shows, a…