Xfinity is still Comcast and Comcast has a relatively bad reputation when it comes to customer service. However, that doesn't mean that Xfinity offers poor customer service. In fact, it has several customer-friendly policies. 30-Day Trial If you purchase an Xfinity Home security system, you h...
The sequence you describe to contact customer service by email bears no relation to what I see when I log into my account. There is no place to lodge a complaint for bad service. Your web service is awful. Several times I have been in endless loops. https://www.xfinity.com/buy/pla...
The customer service process always needs work, investment and not a little love. Research repeatedly shows that cheery chatbots may not be quite the solution companies think. Here, for example, isresearch from Georgia Tech: "Cheerful Chatbots Don't Necessarily Improve Customer Service." ...
give negative stars they deserve it because I can’t keep telling my boss my internet is bad when xfinity claims to give me the fastest internet and I have 2 phones and 2 laptops connected and still won’t work. I even disconnect everything except my work computer and it’s still bad....
Customer Service Why is it so hard to speak to a person on the phone? XfinityJohnG commented on user_q9b5iu 's post 3 days ago U Customer Service Why is it so hard to speak to a person on the phone? Thank you for reaching out to us here @user_q9b5iu. I am sorry to hear th...
Xfinity is definitely better for landlines and cable/ internet rather than cellular service. Their packages are great though and would recommend if you like watching free movies. You should note that if you live somewhere where it rains a lot, their tolerance towards bad weather is not the bes...
Telephone slamming is when an Xfinity Voice customer has their telephone service switched to a new provider without their permission. What to watch out for: You fill out a contest entry form where the fine print on the form states that by entering the contest, you’re signing up for a diff...
that will catch the signals for you and transfer to the DVR. For Fios, a Fiber-optic cable carrying signals directly plugs into the DVR. Sattelite signals can suffer from bad weather & something like fiber optic cables can suffer from wire damage sometimes. So, both the services have their...
Enjoy the entertainment you love with the Xfinity Stream app! Access is included for all Xfinity and NOW TV customers. Watch live sports, news, movies, shows, a…
Find My Plan Already a customer?Sign in here. Offer ends 3/31/25 Connect with internet + an Xfinity Mobile line With 300 Mbps or higher internet speeds, you can get an unlimited line included for a year. Build your plan Pricing & other info ...