经典句式 1.常用开头句式: I am writing to make an apology to you for ... 我写信是因为……向你道歉。 I regret to inform you that I can't attend the meeting on Friday. 很遗憾地告知你我不能参加周五的会议了。 I sincerely apologize for what I said that day. I didn't mean to...
It also helps that an effective apology costs a lot less than a court case or even a refund or discount. (“Effective” is the key word, because not every apology hits the mark. “Sorry for any inconvenience” is a phrase which now means almost the exact opposite of the words it conta...
(公司经常说,处理投诉最困难的事情是不知道客户希望他们做什么来把事情做好)”和下文“ Is it a full refund? A repair? An apology? An explanation for poor service? (是全额退款吗?修理吗?道歉吗?对服务质量差的解释?)”可知,上文指出公司觉得投诉难以处理有时是因为不知道客户的要求,而下文用几个问句...
The wording on the policy was misleading, so I wrote to complain and I got my money back, with an apology. They also changed the policy wording to prevent the same thing happening to someone else.You can see what I wrote here at consumer complaint letter. So here are five steps for w...
3.7: Making an apology 例題Recently you had a party at your house. There was a lot of noise late at night and you disturbed your next door neighbour. Write a letter to your neighbour. In your letter: - explain the reasons for the noise - apologise - describe what ...
The court ordered that Ortega be immediately reinstated in his former position “if he so chooses” and that the Naval Command present a public apology for its actions against him. Following the court’s decision, a spokesman for the Naval Command said the decision to jail an...
I feel like a total fool and that I owe those two readers an apology. So, back to editing my own darn work, and then on the hopefully getting someone else to review and comment. EVERYONE NEEDS AN EDITOR! Even if your editor or reviewer is not a pro, it should be someone who ...
Thank you very much for your letter of 15 January, which we received today. In answer to your enquiry we have pleasure in enclosing an information pack, giving full details of our services. If you would like any further information, do please contact me by phone or in writing and I will...
II. The Principles of Business Letter-writing 2. Courtesy (客气) This principle means: Follow the guidelines talked under consideration. Be sincere, tactful, thoughtful and appreciative. Avoid irritating, offensive or belittling expressions. If an apology is necessary, make it courteously and ...
Ms Lario expressed her feelings in an open letter to La Repubblica newspaper – a rival of her husband’s media empire. It was interesting to watch this powerful man grovel in front of the TV cameras, as he apologised to his wife. ...