How do you know if your commitment to B2B customer service is translating well enough to result in repeat business? Dig deep into customer support metrics to benchmark data. Use this as a starting point to measure the effectiveness of your strategy. Choose a B2B ecommerce platform that silos...
While excellent customer service is especially important for businesses that have a strong financial incentive toretain their customers, the bar has risen across all industries, and customers are rewarding businesses that keep pace. This shift has, in turn, evolved support into a revenue driver. Acc...
In world-class call centers, everything revolves around ensuring the customer's call is resolved on the first call and that they are very satisfied (top box response). This is a huge departure from having the call center focus on the traditional metrics such as service levels, productivity, ...
Build a world-class customer service strategy with insights, best practices and tools to reduce customer effort and increase customer loyalty.
On social media, customers are talking about you whether you like it or not know it or not. World-class or no class. And if they’re not talking world-class or no class, they’re simply not talking about it all. So, when it comes to your customers and customer service, don’t be...
What does world-class call center performance look like? Based on SQM Group’s call center metrics and key performance indicators (KPIs) tracking and benchmarking studies that we have been conducting for over 25 years, we have determined the call center metrics and world-class targets. Furthermo...
The best performance metrics for online sellers – and the tools to monitor themTracking your progress as an e-commerce seller involves more than just counting sales. You need to track key performance indicators to help you scale up your brand....
You're responsible for patch management in your organization. Do you have the right approach to achieve world-class protection of the devices under your care? The key to keeping devices in your environment protected from today’s threats is to patch them as quickly as possibl...
Europe and Transversal and Central Holdings. For expanding customer reach to SMEs and individuals, it is developing Parametric Insurance solutions through AXA Global Para metrics unit. AXA works not only in insurance field but also in banking, asset management, investment and other financial branches....
For example, learning in a science class works best if students “think, act and value like scientists.” This assumption is supported by the findings of a psychological study where participants who were given a virtual body (avatar) communicated as Einstein (signifying super-intelligence), ...