How do you know if your commitment to B2B customer service is translating well enough to result in repeat business? Dig deep into customer support metrics to benchmark data. Use this as a starting point to measure the effectiveness of your strategy. Choose a B2B ecommerce platform that silos...
In world-class call centers, everything revolves around ensuring the customer's call is resolved on the first call and that they are very satisfied (top box response). This is a huge departure from having the call center focus on the traditional metrics such as service levels, productivity, ...
While excellent customer service is especially important for businesses that have a strong financial incentive toretain their customers, the bar has risen across all industries, and customers are rewarding businesses that keep pace. This shift has, in turn, evolved support into a revenue driver. Acc...
Build a world-class customer service strategy with insights, best practices and tools to reduce customer effort and increase customer loyalty.
On social media, customers are talking about you whether you like it or not know it or not. World-class or no class. And if they’re not talking world-class or no class, they’re simply not talking about it all. So, when it comes to your customers and customer service, don’t be...
If you’d like to experience firsthand how Sprout Social can help your brand amplify its presence on social media, sign up for a free 30-day trial. And to find out how Sprout’s Service Cloud integration can help your business deliver world-class social customer care,request a personalized...
company’s ability to effectively capture customer data, so choosing your method of capture is the first and most important step. Customer data could come from interactions with the product (user metrics) or conversations with employees, such as salespeople and customer support staff (anecdotal ...
What does world-class call center performance look like? Based on SQM Group’s call center metrics and key performance indicators (KPIs) tracking and benchmarking studies that we have been conducting for over 25 years, we have determined the call center metrics and world-class targets. Furthermo...
DataworldLinkedService public DataworldLinkedService() Creates an instance of DataworldLinkedService class.Method Details getApiToken public SecretBase getApiToken() Get the apiToken property: The api token for the Dataworld source. Returns: the apiToken value....
DataworldLinkedService public DataworldLinkedService() Creates an instance of DataworldLinkedService class.Method Details apiToken public SecretBase apiToken() Get the apiToken property: The api token for the Dataworld source. Returns: the apiToken value....