Workforce training.(HOUSE BLEND: TRENDS, TIPS, COOL STUFF)(Brief Article)Curry, P
Editor’s note: As we ended a difficult and unique year and entered a new one, the Training Industry editorial team asked learning leaders to write in with their reflections on 2020 and predictions for 2021. This series, “What’s Changed and What Hasn’t?: Taking St...
Identifying, comparing and contrasting the time use of our productive and less-productive employees has been invaluable in our training efforts of both new employees and re-focusing the efforts of those who require it. Employees seeing their efforts are being tracked also helps motivate them to get...
Workforce management software is a crucial tool for businesses of all sizes. Not only does it help to optimize workforce allocation and scheduling, but workforce management software can also help to track employee productivity and performance. This article outlined the ten best workforce management soft...
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and address performance anxieties. For example, Google utilizes HR analytics for its talent management activities. It is Project Oxygen analyzed its internal data to quantify what active managers do. It developed a management training program that consolidated eight behaviors, which led to better manage...
In this article, we’ll share current employee satisfaction statistics and trends affecting today’s work environment. We’ll also provide tips on how utilizing technology like workforce management software can increase your team’s job satisfaction rate. Satisfied employees mean higher levels of employ...
Section 4: Trends that help you deliver engaging, high-impact, and immersive Virtual Learning experiences for remote learners Section 5: Trends that help you assess the impact of remote training and aid you in maximizing the ROI Do take a look at each one next… Section 1: In the spotlight...
With the right workforce optimization software, effectively managing your call center isn't so daunting. View a demo of Five9 Workforce Engagement Management here.