Turn on the mobile device/PC. Run the setup wizard to get the printer connected to the new network. Remove HP Smart App from your mobile device (if already installed). From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and...
The printer and wired users are located on the same Layer 2 network. The printer and wireless users are connected through a Layer 3 network. To enable communication between them, a gateway needs to be configured on the printer. Procedure Configure the gateway on...
I’m here to help with the printer issues! Going through your post, I see that the printer is connected over the local network, but is not connected to the internet. Can you print from your PC? Please let me know. If the printer is not printing from the PC, then try t...
On the connection method screen, touchWireless. The printer searches for available wireless routers and helps you connect the printer to your network. After the printer is connected to your network, return to 123.hp.com to download and install the HP Smart app or printer software. ...
If not, please check the following solutions. Description Blue light blinking Possible cause The printer is not connected to a network. Blue light off Wireless is turned off. Solution Set up wireless: 1. Open the Dashboard on the printer control panel. 2. Touch (Wireless) > (Settings) > ...
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Check that your devices are connected to the same network as the printer Update the printer’s firmware and drivers on your devices Try connecting via a different method (e.g., WiFi Direct or USB) to isolate the issue If problems persist, consult your printer’s manual or contact the manuf...
There are several reasons why your printer might not be connecting to your computer wirelessly. Here are a few things to check: Make sure your printer is turned on and in range of your Wi-Fi network. Check that your computer and printer are both connected to the same Wi-Fi network. (a...
The Print Queue dialogue says "Printing – Connected to printer", or "Processing page 1", but nothing happens for quite a while. Then the job either prints, or not, and the job disappears from the Print Queue. The firmware is up-to-date on the printer. I am using High Sierra [...
The printer will attempt to connect to the wireless router. After the printer has connected to the wireless router, tapOK. After the printer has been connected to the network, you will need to download the drivers and software available for your printer fromour website. ...