鼻祖我们先看看上世纪80年代的美国电话电报公司(现AT&T公司)开始对用户的态度进行衡量。前期通过邮寄纸质顾客意见反馈卡的形式,后期采用电话访问的方式跟踪客户满意度。这种调查之后逐步完善成熟而发展为国家级KPI,称为ACSI(美国用户满意度指数,0-100分制)。 日本从上世纪90年代开始兴起满意度调查(CS), 包括政府以及汽...
One of the most important questions facing a business of any size is: why do your customers leave? It doesn’t matter if you are a part of a Fortune 500 firm, or if you are a local plumber that works out of a van. This question should be important to you, because it has a huge...
Exodus: Why customers leaveWilson, K
What is customer retention, how does it impact your business growth? Learn how keeping customers loyal can increase revenue and reduce acquisition costs.
Why do people shoplift? Find out some common shoplifting traits, learn how to curb them, and discover the tools you need to implement a loss-prevention policy for your store.
Instead of Asking Why Your Customers Leave, Find Ways to Make Them Stay. Reports on the need for banks to develop strategies which can make the customers stay long enough to make their accounts profitable. Main reasons for the ... NEUMANN,EDWARD - 《American Banker》 被引量: 0发表: 2002...
Why do people shoplift? Find out some common shoplifting traits, learn how to curb them, and discover the tools you need to implement a loss-prevention policy for your store.
The problem is: the first reason why excellent employees leave their happy organization is the mediocre talent. tolerate 。 How to find out: there is disdain and distance between excellent employees and other dragging people, who are dissatisfied with other people's rewards (remuneration, dividends...
Preventing Customer Churn – Why B2B Clients Leave and How to Keep Them post by ClearlyRated August 7, 2024 6 min read Business wisdom 101: Working to keep your customers is less costly than constantly acquiring new ones. Preventing customer churn is essential to maintain stability a...
It’s time to closely examine why your business is losing customers and what you can do to fix it. Here are six common reasons why customers leave small businesses and 12 tips you can use to start turning the tide. 1. Poor customer service experience Few things can sour a customer experi...