As I think about why customer service is important, it’s clear to see the value in my own interactions with businesses. I’m looking for quick and helpful responses to my problems and I expect that companies will offer several different ...
In brief, the whole company culture improves when you aim for customer delight. This is one of the top reasons why customer service is important for your business. 8. Preempts Business Failure Did you know that businesses lose$75 billioneach year due to inferior customer service? Customers hav...
'Customer feedback is important', 'Companies that listen to their customers grow 10x faster' or 'You can't afford to ignore customer feedback'- I'm pretty sure you heard such phrases many times. Customer feedback is powerful information that can give you crucial insights into every part of...
But what does it really mean when we refer to ‘customer engagement’ is it really as important as people say? We want to demystify this buzzword. In this article, we’re going to explore what customer engagement is, how important it is, and give you some hints and tips about engaging ...
This is the era of customer-centric strategies, and if you're not adhering to those, you'll be left in the mud all alone. Put yourselves in your customers' shoes and design every point of engagement to delight your customers. Also, make sure you offer value to your customers at every ...
Customer service experience for location-based businesses Ok, so what about in face-to-face, brick-and-mortar locations? The customer service experience is just as important here, and luckily there are a wealth of tools out there to help you ensure that things run smoothly. ...
In a society where most people want instant gratification (or at least gratification with minimum wait), it’s important to think about ways to reduce waiting time. That brings us full circle to the first step, providing self-help resources that enable customers to perform some functions themsel...
Crafting an excellent customer experience is crucial. Learn the ins and outs with tips, tricks, and data to point you in the right direction.
Let’s face it — customer service is hard. You want to delight your customers, solve their problems, and meet their needs. But sometimes, things don’t go according to plan. Sometimes, you face challenges and end up with unhappy customers. And that can hurt your business in many ways....
But again, it’s important to note that reducing operational expense is not the goal of delivering a great customer experience; it’s the outcome of it. Sometimes you may need to spend more on improving your customer experience so that you can reduce the service costs in the long-run. ...