Customers are increasingly empowered in their interactions with firms. Sometimes they help firms but, unfortunately, they can also become "toxic" and hurt them. Customers are toxic when they engage in deliberate and potentially harmful acts towards a firm driven either by a reparatory or damaging ...
And while nearly 80% of Americans have not heard of the term critical race theory or are unsure of whether they have, according to one recent poll, that hasn't stopped some people from getting really, really upset about what they see as the Biden administration's attempt to rec...
And even in cases where customers react to a transgression, they may do so merely because they would like reparation (Joireman et al., 2013), rather than with the explicit aim of damaging the firm (Kähr et al., 2016). In fact, most toxic behaviors are often motivated by more ...
If you’re like most people your immediate answer might be something along the lines of, “… because they’re bad people,”“… because they’re psychopaths/sociopaths/narcissists,”“… because they’re evil,”“… because some people are just like that!” While these answers are normal ...
Relationships with toxic individuals are often marked by a cycle of tension, conflict, and emotional upheaval, with the toxic person often refusing to acknowledge their role in the dysfunction. So what can you do to combat projection from toxic people? Awareness and Education. Re...
“We’ve always believed Dr. Shum would get to the bottom of it,” Letasha said. “I hope he understands the amazing thing he’s doing. It’s going to change people’s lives.” Reference: “The common HAQ STING allele prevents clinical penetrance of COPA syndrome” by Noa Simchoni, ...
Polluted air and steadily rising temperatures are linked to health effects ranging from increased heart attacks and strokes to the spread of infectious diseases and psychological trauma.
People who are motivated by pleasure seem to suffer particularly badly. Other personality traits, such as curiosity, are associated with a high boredom threshold. More evidence that boredom has detrimental effects comes from studies of people who are more or less prone to boredom. It seems those...
Toxic positivity manifests in ways that may seem helpful at a particular moment but are false reassurances in the long run. You can be at its receiving end or contribute to it yourself. This exchange encapsulates how toxic positivity can stir up guilt, shame and inadequacy. Statement: "Work ...
In the 1960s, humans set out to discover what the red planet has to teach us. Now, NASA is hoping to land the first humans on Mars by the 2030s.