While a lot of progress has been made in embedding sustainability across functions, IT is still on the periphery in many organizations. When that’s the case, there are three steps CIOs can take to play a more active and strategic role to drive the sustainability agenda. 1. Data-Driven Dec...
The use of HR analytics goes across many of the expected HR tasks like reporting ontalent acquisitionKPIs, but it also can be used in more interesting ways that may include the tracking and analysing the employee experience. What are HR Analytics? HR analytics offers a systematic process to dr...
Good customer service goes hand-in-hand with sales and profits: 70% of Americans are willing to spend an average of 13% more with companies that provide excellent customer service, but 25% percent of customers will defect after just one bad experience....
Thresholds are, themselves, a type of target. They are telling us where performance should be. That’s exactly what a target does. But there isadviceout there, from professional firms, saying it’s okay to add targets to KPIs that already have thresholds. Like this: So, how exactly do w...
Omnichannel experience design focuses on the interaction between customer and brand, not just an exchange on a single channel.
but not impossible. Time bound tests using control groups, A/B testing and regression analysis are well established methods to ascertain impact and account for external factors. Clear alignment with KPIs demonstrates that the training is not just an isolated activity but a strategic lever for busine...
Step 1: Get C-level Buy-in for MDM Initiatives Step 2: Plan Your MDM Roadmap Step 3: Define Data Owners & Key Roles Step 4: Call for MDM Vendor RFPs Step 5: Set Milestones and Measurable KPIs What are MDM tasks and activities? What are the Challenges of MDM Plans? What are the...
People are desperate to hand off GDPR and move on as they did before. However, when you think that Privacy is as big an area as Security, it quickly becomes apparent you can’t avoid rolling your sleeves up as an organisation and getting stuck in. And both GDPR and lockdown have ...
Also See:Social Media KPIs Brands Should Track to Measure Marketing How Does the Tone of Voice Work in a Verbal Identity? The tone of voice can give an idea of the brand's personality. If a company is known for its friendly and relaxed approach, we expect the language used in its commu...
industry. Anotherstudy of finance leadersfound that under half (47%) set key performance indicators (KPIs) and subsequently sourced data to track, trace and manage the performance of these KPIs. About a quarter (26%) are shown to have clear, reliable data to underpin eac...