Testing or sampling outside of a clinic can contribute to a greater accessibility for an extended reach to, at-risk and untested key populations [9,10]. WHO recommended the implementation of self-care interventions for STI and HIV testing to promote self-control and autonomy in sexual health [...
Chatbots Can Improve NPS and Lower Cost (When Set Up Correctly!) I would most definitely recommend other contact centres invest in a chatbot. When correctly set up, we’ve found it’s improved our NPS and lowered cost. Contributed by:René, working in the mobility sector To avoid your cha...
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