Build behaviors.Measuring behaviors – such as participation in innovation boot camps – better assesses a cultural shift than standard KPIs. “Training employees on how to be everyday innovators, running boot camps, or hosting tech talks can impact engagement, recruiting, and retention,” say...
Content marketing is a long-term game. It’s important to make sure you’re going in the right direction right off the gate and stay on track. This is where KPIs come into play. The problem is content analytics can become complicated really fast, and there are only imperfect solutions in...
Present a clear, step-by-step strategy for adoption and onboarding the solution you’re presenting Stress how simple this transition from the existing solution to the new one will be, emphasizing client goals that will be met and KPIs you expect to improve Highlight ongoing support and assistan...
By presenting live chat to management as a source of revenue, there is a chance that greater investment could be put into the channel – while it also helps to demonstrate the value of the contact centre. This is one way to showcase the value of the contact centre. To find out more, ...
Our operational KPIs have remained high across the business. Our day-to-day service level KPIs stayed at c.99% through the year and our IT infrastructure is now significantly more reliable, with critical incidents down by 88% since January 2018 and our average resolution time 29% quicker than...
Build behaviors.Measuring behaviors – such as participation in innovation boot camps – better assesses a cultural shift than standard KPIs. “Training employees on how to be everyday innovators, running boot camps, or hosting tech talks can impact engagement, recruiting, and retention,” says...
Innovation metrics and KPIs help assess investments, knowing when to double down and when to kill an idea instead.
Build behaviors.Measuring behaviors – such as participation in innovation boot camps – better assesses a cultural shift than standard KPIs. “Training employees on how to be everyday innovators, running boot camps, or hosting tech talks can impact engagement, recruiting, and retention,” say...
Build behaviors.Measuring behaviors – such as participation in innovation boot camps – better assesses a cultural shift than standard KPIs. “Training employees on how to be everyday innovators, running boot camps, or hosting tech talks can impact engagement, recruiting, and retention,” s...
Build behaviors.Measuring behaviors – such as participation in innovation boot camps – better assesses a cultural shift than standard KPIs. “Training employees on how to be everyday innovators, running boot camps, or hosting tech talks can impact engagement, recruiting, and retention,” s...