根据第二段中When evaluating online products, the item’s rating and number of reviews can be helpful to an unsure customer.“在评估在线产品时,项目的评级和评论数量可以帮助不确定的客户。”和Overcoming this bias(偏见)is difficult because consumers find comfort in popularity.“克服这种偏见是困难的,...
online products, the item's rating and number of reviews can be helpful to an unsure customer. But a new study, published in the journal Psychological Science, found that consumers don't check those figures to learn their true meaning enough. So they fail to do a simple task when viewing...
( )27. Why do people read product reviews? A. Because they can learn more about the product. B. Because they can make friends with other buyers. C. Because they can ask questions about the product. D. Because they are interested in the product's ads.( )28. Which is NOT the ...
In particular, we focus on how emotional reviews can exert significant influence on how people process and act upon a review. We conducted a 2 脳 2 脳 2 between-subjects online experiment (N = 368) to explore the effects of (a) review emotionality (high vs. low), (b) valence (...
Third-party product reviews (TPRs) have become ubiquitous in many industries. Aided by communication technologies, particularly on the Internet, TPRs are widely available to consumers, managers, and investors. The authors examine whether and how TPRs of new products influence the financial value of ...
aYour user ID is shown when you bid, buy, and sell on eBay. It will also be displayed when you contact other eBay members, leave feedback, and write product reviews. 当您在eBay时,出价,买,并且卖您的用户ID显示。 当您与其他eBay成员联系,留下反馈,并且写产品回顾,它也将被显示。 [translate...
Now, the situation has changed. Consumers can actually buy an iPhone on these platforms. The industry has already coined a new term to explain this phenomenon. In the tech industry, it is referred to as "instant e-commerce," while from the perspective of offline retail, it is more commonly...
Customer feedback helps you understand what drives your customers to buy. Learn what to collect as well as when, and how to collect it.
Did you know that shipping costs can be the difference between making a sale and losing a sale? Many consumers will abandon their ecommerce shopping carts if extra costs (including shipping fees) are too high. The takeaway?Youneedto get shipping costs right. ...
62%of consumers said that businesses need to care more about them 60%of consumers would buy more if businesses treated them better In short?What makes customer feedback important is that acting upon it in the right way can hugely impact customer satisfaction, loyalty, and behavior. ...