If so, you may have encountered the 24 hour rule, which requires that you respond to a customer within 24 hours of initiating a conversation. While this rule ensures that your business provides timely support to its customers, it’s also a source of stress if you are not able to meet th...
A good rule of thumb is to use up to three Quick Reply buttons or two CTA buttons per workflow. 4. Combine buttons with other features Rather than overusing buttons, think about combining them with some of the other options that WhatsApp provides like image carousels, lists of more ...
Connect your Twilio Number to your WhatsApp Business Profile: Connect your Twilio Number to your WhatsApp Business Profile. WhatsApp message type and 24 hours session rule Before you set up and configure the WhatsApp channel in OCS, consider the following items that are unique to WhatsApp: Tem...
Job scams:A fake job scam, orwork-from-home scam, on WhatsApp often consists of a “recruiter” contacting you about a non-existent job. They’ll say they found your number on LinkedIn or elsewhere online and often try to lure you in with great pay or remote work opportunities — to ...
In the Call-to-Action Buttons section, enter the Button Text, select the required Type (phone number or URL), and enter the Value of the CTA. Click + New Button to include additional CTAs in your template. You can create upto two CTAs for a message template. Click Save.The template wi...
WhatsApp Business Platform (API) has a 24 hour rule, which restricts what kind of messages can be sent after 24 hours. Within 24 hours, you can send any kind of message, similar to WhatsApp Business App. However, after the 24 hour window has passed, you can only send template messages...
Cost: This results in two separate charges: one for a service conversation and one for a marketing conversation. Changing the message category within the same chat triggers a separate conversation charge. Exception: Free entry point conversations are an exception to this rule. A template sent dur...
The essence of romantic love is that lovely beginning, after which sadness and impossibility may become the rule. Everyone says you only fall in love once, but that's not true. Every time I hear your voice, I fall in love all over again. ...
You have 48 hours to get rid of a WhatsApp message for yourself and the corresponding recipient. After this timeframe, there’s no way you can delete for both parties again. The only thing you can do after 48 hours is delete for yourself only. This rule also applies to group messages,...
One of the most common examples of a rule-based chatbot can be seen in cinema ticket booking apps or platforms. Their chatbots simply attend to a set number of queries and branching follow-ups, allowing users to pick the booking date, time, name of the movie, etc. ...