Assign chats to specific agents: automatically or manually assign chats or groups to specific team members. Check what your agents are doing at any time: our cooperative chat allows you to see if an agent in reading or writing in a chat to avoid overlapping. ...
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A simple WhatsApp chatbot could help John to obtain 80% of relevant information, such as budget size, time to market, interested product, before John decides when and how he responds to these leads. He could now spend 30% more time on his key accounts and 50% more time on good prospect...
Change the lead status or responsible user. Manage tags. Send internal messages. Set card fields. Adjust sales values. Subscribe to chat. When a potential customer requests to talk to an agent, the chatbot moves the lead to the Negotiation stage. (The pipeline stages are also customizable acco...
Pricing & Plans We consider all the drivers of change gives you the an blocks & components you need to change to create a truly professional WhatsApp Business Solution –so you can save time and stay focused to it.Starter Plan For Start Up USD Official Price + $50 Per Month ...
Alternatively, you could store information about your customers in the messages as a prefix. Adding support for agent handovers. If you want to use Teams as an omnichannel dashboard, supporting agent handovers is crucial. You would need to change the scope of your custom Teams bot to ...
From there, you can enable customers to connect with a live agent in the same chat by connecting your chatbot to our cloud contact center solution. And with a pre-integrated customer data platform, your agent can pick up the conversation where the customer and chatbot left off – without los...
A permission only API used by AWS End User Messaging Social to publish inbound WhatsApp events. End User Messaging Social quotas AWS End User Messaging Social enforces rate limits on a number of messaging APIs. Monitor the following APIs to see if you need to change one or more quotas. ...
How many users can use a WhatsApp Business account? At the moment, WhatsApp Business is not meant to be used by more than one person on the same phone. This may change in the future, but for now, each WhatsApp Business account must be linked to a mobile device. If you have multiple...