It’s important that everyone is held to the same standards. For example, if you don’t want store associates to steal money or use supplies for personal pursuits, don’t let supervisors or managers do it either. Create strong deterrents Organized retail crime (ORC) continues to be a serio...
How do you achieve personalization if you’re experiencing rapid growth? Store associates at physical locations have a unique opportunity to personally interact with each customer. This part of your retail operations focuses on improving customer satisfaction through: Omnichannel help and support Quick...
while “selling” can also be used. Additionally, you can use a term like “transactions”, “trade”, or “retail” as another word for sales.
forecast demand, and offer suggestions, sometimes in real time, that store associates, customer service agents, and others can use to cross-sell, upsell, or improve the customer’s experience. In all cases, the tools are intended to help retailers boost sales, profits, and customer satisfaction...
As part of a retail omnichannel strategy, POS software enables retailers to empower their store associates to better perform in-store clienteling, loyalty initiatives, and offer promotions.
She continues, “This means that they’re putting efficiency first when it comes to picking up an order. Using tools like geofencing through their mobile app, they can anticipate when a customer is nearby and have that order ready to go. They also give their store associates the ability to...
Brands optimize in-store service: With a single view of customer activity across digital, social, and more, sales associates can offer personalized, data-based service tailored to each shopper. They can identify a customer’s shopping habits, provide personalized recommendations, and access inventory...
Sales associate Sales associates are typically entry-level team members who support the sales process. They help identify leads, assist with administrative tasks, and ensure the sales process runs smoothly. In some cases, they handle smaller transactions directly, like responding to inquiries or proces...
A Chinese sales manager leads a sales team to meet revenue goals and build strong customer connections. For foreigners, this function goes beyond numbers and quotas. It requires a deep awareness of China’s unique cultural tapestry, regional subtleties, and the ability to blend global best practic...
easy-to-use hub with all the information at their fingertips for the many facets of their role. Find out howRetailOS®can improve employee experience, drive sales and deliver operational efficiencies to free your store associates to do what they’re best at – delivering exceptional customer ex...