Every day, people turn to social to rant and rave about the companies they love—and the ones they don’t. The right social listening tool can help you synthesize that chatter into timely, actionable brand insights. If you use Sprout’ssocial listening tool, here are just a few of the m...
effective service delivery. Tom Eavenson, Vice President of Infrastructure Structure Services, has pledged that Discover Financial Services will be working exclusively with the ServiceNow platform to fully implement automated workflows as a replacement for written standard...
Improved alert understanding: Scenario-based documentation provides a more intuitive understanding of K8s alerts. Enhanced threat response: Alerts are enriched with valuable context, enabling faster and more accurate responses. Proactive security testing: The new simulation tool allows you to test your ...
At the heart of any effective self-service system is a well-structured knowledge base. This digital library is crucial for enabling customers to find answers independently, serving both as a self-help tool and a knowledge hub for the brand. In addition to textual content, these databases often...
The table that lists the compliance status of Microsoft's products (accessed from the Compliance offerings button in the toolbar of Defender's regulatory compliance dashboard). After this button is removed from Defender for Cloud, you'll still be able to access this information using the Service...
What is Customer Journey Widget (Version 10)? In conjunction with the APIs, we're also introducing the Customer Journey Widget—a groundbreaking tool that provides your agents with a comprehensive view of each customer's journey. This widget equips your agents with the insights they need to deli...
Surveys are a valuable way to get feedback from customers, employees or research respondents. Learn more about surveys and use our FREE tool here.
Easily integrate your Webex Contact Center data into ServiceNow, providing your agents with a unified view of customer interactions. Simplify processes, improve efficiency, and deliver exceptional customer service. For more information, see the Integrate Webex Contact Center with ServiceNow article....
Crucially, OpenTelemetry is vendor- and tool-agnostic, meaning that it can be used with a broad variety of observability backends, including open-source tools like Jaeger and Prometheus, as well as commercial offerings. OTel is a Cloud Native Computing Foundation (CNCF) project, built to function...
We needed a tool to know what the space inside of the infrastructure is like. My work was to use Zabbix to get information about the IT infrastructure in the village or in the towns that are very far from the headquarters. I had to use Zabbix to provide information with maps that the ...